Shipping policy
RETAIL ORDERS SHIPPING POLICY
Skinetic offers many ways to take delivery of your purchase including:
Delivery within Australia:
- FREE Shipping Australia-wide for orders of $299 and above (***except for some heavy items required additional charges)
- Orders under $299 Shipping Rates:
- Skinetic dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.
- All orders placed before 12:30 PM Sydney time, are sent out the same day.
- Although shipping times vary, most orders are delivered within 1-5 business days.
- You will receive an email notification marked “Shipped” once the item is posted.
- Contact Skinetic team if you do not receive your purchase within 10 business days upon order placement.
Delivery Within NZ
- Free Standard Shipping New Zealand for orders over $399 (except for some heavy items required additional charges)
- Orders under $399 Shipping Rates:
- Skinetic dispatches orders within New Zealand daily and we use Australia Post as our shipping vendor.
- All orders placed before 12:30 PM Sydney time, are sent out the same day.
- Although shipping times vary, most orders are delivered within 3-8 business days.
- You will receive an email notification marked “Shipped” once the item is posted.
- Contact Skinetic team if you do not receive your purchase within 15 business days upon order placement.
- Any additional import or customs fees are the responsibility of the recipient.
International Shipping
- Skinetic uses a range of international shipping vendors to ship our products internationally.
- All orders placed before 12:00 PM Sydney time, are sent out the same day.
- Although shipping times vary, most orders are delivered within 2 weeks.
- You will receive an email notification marked “Shipped” once the item is posted.
- Contact Skinetic team if you do not receive your purchase within 18 business days upon order placement.
- Any additional import or customs fees are the responsibility of the recipient.